Whether you are new to EDI or need help fixing a broken process, taking away all your EDI burden and helping you achieve your business goals is our MISSION
Watch our step-by-step approach towards how our EDI Consultants provide custom solutions to the requirements of your trading partners and existing EDI problems.
What Happens When You First Contact Us?
Watch this video from our CEO explaining what happens when you first contact us through Email/Phone/chat/website scheduler
You get to talk to the technical experts directly with decades of experience! No Sales Reps!
Get answers to your questions instantly
How to Research and Find the Best EDI Solution?
Are you new to EDI (just starting out) or have an EDI solution already? We got you covered!
Watch this video that explains about various types of EDI Solutions available in the market
Learn why it’s important to do your research before you reach out to any solution provider
How to Determine Which is The Right EDI Solution for You?
Still unsure which EDI Solution is good for you? No problem!
Watch the video to know the questions we ask you to understand your current situation and determine your goals in order to come up with the best solution for you
Bringing Our Team Together to Provide You the Best Solution
After the initial consultation, the next step is to gather our best team together to determine the best solution strategy tailored to your needs
We come up with multiple solutions that might work for you
Presenting The Different EDI and Integration Solutions To You
We present to you the different solutions and brainstorm with you what may work best for you
Answer any objections you may have
Customer Onboarding
Once the solution strategy is decided upon by both teams, we walk you through each step and help onboard your trading partners
We train your team to be fully up-to-speed with the process
We provide complete ongoing support to make sure all the documents are flowing seamlessly
Client Successin their Own Words
See how our solutions have transformed businesses through successful EDI implementations—going that extra mile for our customers is at the heart of what we do.
We are in the process of switching from Sage to SAP Business One. EDI Support has taken the bull by the horns and has helped make the EDI portion of switching over fairly painless.
Jim and Jason are both very patient teachers and will help you get involved with the EDI process as much as you like or as little as well.
Jim has done a tremendous job presenting countless solutions for our EDI customers. Jim is quick to respond with resolutions especially when we have time sensitive requests. EDI Support handles complete EDI set up and testing for all our new businesses.
EDI Support has been a tremendous asset for us. After promptly getting rid of our EDI errors within a couple months, Jim and his team were able to identify and resolve the issues. He then trained my team on how to handle these situations autonomously. Highly Recommended!
With the constant EDI enhancements on our company’s In-House Facility; serving customers like Target, CVS, KOHL’S, BCF, BIG LOTS, AAFES & etc. – EDI Support is there for all the technical support, helping us continue & meet the demands along with fixing errors timely.
Jim would send video link through email of the step by step / how to do process – which is so convenient to handle & useful.
We were tired of working with technicians who couldn’t communicate and hourly fees that didn’t match up with project estimates. Jim and his team turned out to be the perfect solution.
Our customers are particularly happy with how quickly new projects get scheduled and completed.
Being a wholesale distributor, almost every customer that wanted EDI wanted their docs in a specific format with specific layouts.
Jim and his team were able to explain what they needed to do to give our customers what they wanted. Even with us changing our ERP, they were able to stay on top of our EDI needs, which prevented us from incurring any fees.
Jim has been a big help in making my transition as an EDI co-ordinator as smooth as possible in the company. He has been a big guide to us with dealing with EDI orders from major companies such as Walgreens and Amazon. Anytime I contact Jim for support, he is quick to provide help in resolving our issues
EDI Support has been able to accommodate our customers diverse EDI requirements under changing guidelines. They’ve guided us from the purchase and setup of the software to the end user training and best practices. Something that could take 3-6-8 weeks, EDI Support has done it in a couple with accuracy.
