Is Your EDI Provider Failing You?
Learn How to Spot the Signs and Make the Right Switch!
inefficiencies in this exclusive webinar with EDI Support LLC and Boomi.
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Is Your EDI System Holding You Back?
If your EDI provider is causing delays, data errors, and missed compliance deadlines, it’s time for a change. Join EDI Support LLC and Boomi for an insightful webinar that will help you assess the performance of your current EDI provider and identify the signs it’s time to switch. We’ll cover everything from operational inefficiencies to customer dissatisfaction and show you how to get back on track.
Watch the Full Webinar
Who Should Attend?
CIOs, CTOs, CEOs, COOs, CFOs
VPs of IT, Directors of IT
Special Project Directors
EDI Managers
What You Will Learn:
#1: Why Partnering with the Right EDI Provider Matters?
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- Understanding the role of EDI providers to ensure your smooth operations, compliance, and growth.
- What you might be missing about EDI?
- Why choosing the right EDI provider can make or break your business operations?
#2: Signs Your EDI Provider is Underperforming
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- Identifying red flags: Slow response times, missed compliance deadlines, poor integration, and more.
- How an underperforming provider can cost you time, money, and customer satisfaction?
#3: What to Look for in a Reliable EDI Provider?
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- Key attributes of top-performing EDI providers: Proven track record, flexibility, and strong security measures.
- Why seamless integration with ERP, CRM, and other systems is crucial for success?
#4: How EDI Support LLC and Boomi Solve These Challenges?
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- Discover how EDI Support LLC and Boomi offer adaptable, scalable solutions that reduce downtime and improve operational efficiency.
- How we provide exceptional customer support and a-la-carte services tailored to your business needs?
#5: Real-World Success Stories
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- Hear about a real-world case study that switched to EDI Support LLC and Boomi and saw significant improvements in performance.
- A before-and-after comparison of how switching providers led to better efficiency and cost savings.
#6: How to Evaluate If It’s Time to Switch Providers?
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- Self-assessment checklist: Questions to ask yourself when evaluating your current EDI provider.
- Cost-Benefit Analysis: How can you perform a cost-benefit analysis to determine if switching providers will save you money?
- Steps for a smooth transition to a new provider, from data migration to staff training.
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Assess your current EDI provider and discover how the right partnership can improve your operations. Bring your questions for real-time insights from our experts.
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“We can’t wait to meet you”
Jim Gonzalez
CEO, EDI Support LLC
Anthony Modrovsky
Senior Systems Engineer, Boomi
Key Insights from the Webinar
1. Signs Your EDI Provider is Failing You:
- Slow response times and poor support after initial implementation
- Compliance failures leading to penalties and chargebacks
- Limited integration capabilities with new systems/ERPs
- Customer dissatisfaction due to processing delays
- Poor post-implementation support (“disappearing” after go-live)
- Lack of dedicated points of contact (getting different support people each time)
2. Importance of Choosing the Right EDI Provider:
- They become an extension of your business
- Provider should have specific industry experience (healthcare, logistics, retail, etc.)
- Technical capabilities must match business requirements
- Need for compliance with industry regulations (Drug Security Act, FSMA)
- Impact on business growth and operational efficiency
3. Evaluation Criteria for EDI Providers:
- Complete EDI solution offering (including API capabilities)
- Experience with specific industries and ERPs
- Strong integration skills
- Quality of customer service
- Transparent communication about limitations
- Flexibility in service offerings
- Ability to scale with business growth
4. Cost Considerations Beyond Base Pricing:
- Manual entry costs
- Chargeback fees
- Non-automated process expenses
- Staff time for workarounds
- Total cost of ownership including support and maintenance
5. Best Practices for EDI Implementation:
- Involve trading partners in provider transition
- Consider timing (e.g., avoiding holiday seasons for retail)
- Have proper project management
- Maintain documentation
- Plan for future growth and scaling
- Consider both technical and service provider capabilities separately
6. Red Flags to Watch For:
- Provider unable to handle industry-specific volumes
- Lack of experience in your industry
- Poor post-implementation support
- Inflexible solutions or “black box” approaches
- Limited integration capabilities
- No clear escalation path or dedicated support contacts
Your EDI provider selection should focus on finding a trusted advisor rather than just a technical solution. You should evaluate providers based on both your current needs and future growth requirements. We recommend doing thorough due diligence, checking references, and ensuring the provider has both technical capabilities and industry-specific experience.
