Cleo ends support for Clarify 4.x on October 31, 2026.
EDI Support LLC will continue supporting Clarify 4.x after that date.
Independent Cleo experts who implement, troubleshoot, fix and support the Cleo platform you already run.
U.S.-based · No retainer · Month to month · Clarify 4.x supported after October 31
Last updated: September 2026
Reviewed by: EDI Support LLC Cleo Experts
Cleo stops fixing bugs, answering tickets and shipping patches for Clarify 4.x. The vendor migration window already closed in April. You need a plan and support while you make one.
The one person who knew your Cleo setup is gone. Orders are still coming in, and nobody knows which ruleset does what. We step in, document it, and keep it running.
An 850 fails at 9 a.m. and you hear back tomorrow. You need someone who responds in hours and already knows your environment.
A new trading partner, a new map, an AS2 certificate about to expire, or an 856 the retailer keeps rejecting. Hourly or fixed-fee work, done and tested.
EDI Support LLC is an independent Cleo EDI consulting company. We implement, support, upgrade and troubleshoot Cleo Integration Cloud, Cleo Clarify, Cleo Harmony, VLTrader and LexiCom for companies that trade EDI with retailers, distributors and suppliers. That includes Clarify 4.x after Cleo’s support ends on October 31, 2026.
New CIC setups: architecture, ERP connection, maps, trading partner onboarding, testing and go-live.
Ongoing support for Clarify environments, including Clarify 4.x after Cleo's cutoff.
Clarify 4.x to Clarify 6, or Clarify to Cleo Integration Cloud: planned, migrated and retested end to end.
Failed 850 purchase orders, 997 rejections, 824 application advice errors, 856 ASN rejections, ruleset and map debugging, and AS2 connection and certificate issues.
New retailers, distributors and suppliers mapped, tested and live.
Cleo connects to your ERP, WMS or TMS: NetSuite, SAP, Acumatica, Microsoft Dynamics 365, Infor etc.
Cleo Harmony, VLTrader and LexiCom: patching, certificates, connections and upgrades.
Daily monitoring of document flow, with errors caught before your trading partners notice.
A named Cleo specialist for a set number of hours each month.
A written review of your environment: version and support status, maps, partners, certificates, error logs and a prioritized fix list.
We document your setup and train your team, so Cleo knowledge doesn't live in one person's head.
Cleo's cloud integration platform for EDI, API and ERP integration. We implement CIC, connect it to your ERP, build maps, onboard trading partners and support it after go-live. CIC is also one of Cleo's two recommended paths off Clarify 4.x.
Cleo's on-premises B2B integration and EDI translation platform, formerly EXTOL Business Integrator (EBI). We support Clarify 4.x, 5.x and 6, including rulesets, maps, Clarify Studio projects and server issues. We also run upgrades to Clarify 6 by installing it as new and migrating all your trading partners and retesting them or offer migrations to CIC.
Cleo's enterprise managed file transfer platform. We handle AS2, SFTP and FTPS connections, certificate rotation, patching and troubleshooting.
Cleo's managed file transfer product for mid-sized businesses. We handle connection setup, certificate renewals, patching and trading partner connections.
Cleo's desktop AS2 and file transfer client, often used by smaller suppliers. We handle setup, certificates and connection troubleshooting.
Not sure which version you're on? A health check tells you, along with its support status and risks.
Book your free consultation →Cleo Clarify 4.x reaches end of support on October 31, 2026. After that date, Cleo will no longer fix bugs, patch security issues or answer support tickets for it. Cleo’s own retirement notice sits inside its support portal, not on the public product page, so many teams haven’t seen it.
| Clarify 4.x milestone | Date |
|---|---|
| End of maintenance | July 15, 2025 |
| Last day to engage Cleo Professional Services for migration | April 15, 2026 |
| End of support | October 31, 2026 |
Source: Cleo Clarify 4.x – Product Retirement & Migration Options ↗
Your maps will still translate, and your partners will still get their files. What stops is everything behind that:
In December 2024, attackers actively exploited vulnerabilities in Cleo’s file-transfer products. Cleo patched them because those products were supported. On an unsupported platform, the next vulnerability stays open, and auditors flag that.
Still calling it EXTOL EBI? EBI is the earlier name for Clarify. If you’re on EBI or Clarify version 4.x or earlier, this deadline applies to you.
$200/hour
15-minute increments · $50 each
EDI Support LLC charges $200 per hour for Cleo EDI consulting and support, billed in 15-minute increments ($50 per increment). There is no retainer and no long-term contract; support is month to month. Larger projects, such as a Clarify upgrade or a Cleo Integration Cloud implementation, get our regular hourly or a fixed quote after a health check.
| Service | What you get | Price |
|---|---|---|
| Initial consultation and readiness review | Understanding your requirements and any active issues | Free |
| Hourly Cleo support | Fixes, changes, questions and on-call help, by a U.S.-based Cleo consultant | $200/hour |
| Cleo health check | Written review of version and support status, maps, partners, certificates and error logs, plus a prioritized fix list | Hourly, or fixed quote after a free call. |
| Clarify 4.x extended support | Support for Clarify 4.x after October 31, 2026, month to month | Hourly, or fixed quote after a free call. |
| Trading partner onboarding | Mapping, testing and go-live for one new trading partner | Hourly, or fixed quote after a free call. |
| Fractional Cleo EDI consultant/manager | A named consultant for monitoring, fixes, changes and partner requests | Hourly, or fixed quote after a free call. |
| Implementation, upgrade or migration | Clarify 4.x upgrade, move to Cleo Integration Cloud, or new CIC setup | Hourly, or fixed quote after a free call. |
Note: A small fix can cost as little as $50. All prices are in U.S. dollars.
| Independent Cleo consultant (EDI Support LLC) | Cleo Professional Services | In-house Cleo EDI hire | |
|---|---|---|---|
| Best for | Ongoing support, fixes, partner onboarding, upgrades, and filling a staffing gap | Large projects scoped and sold by the vendor | High volume and many partners, with budget for a full-time role |
| Engagement | Hourly (15-minute increments), monthly or fixed-quote project. No contract | Project-based | Full-time salary |
| Clarify 4.x after Oct 31, 2026 |
Continues support | No longer offered | Depends on the person |
| Cost | $200/hour in 15-minute increments. Example: 20 hours/month = $4,000/month ($48,000/year) | Vendor quote | About $117,000/year before benefits Source: (ZipRecruiter average pay for EDI Cleo roles, Sept 2026) ↗ |
| Risk | Pick one that documents your setup and trains your team | Vendor timelines and priorities | Single point of failure when they leave |
EDI Support LLC gives a first response within 2 business hours. Every issue is triaged by impact, and a Cleo-trained person works it, not an auto-reply.
| Priority | What it looks like | First response | Updates |
|---|---|---|---|
| P1: Production down | Orders not flowing, AS2 down, all partner traffic stopped | Within 2 business hours, handled first | When we find the cause, when the fix is in place, and when documents are flowing again, plus at least one update every business day until it’s resolved. |
| P2: Partial impact | One partner failing, repeated 997 rejections | Within 2 business hours from a named contact | Daily until resolved |
| P3: Standard | Map change, new partner, general question | Within 2 business hours, with a scheduled date from a named contact | On completion of each milestone |
Support hours: Monday to Friday, 8 AM to 8 PM ET (excluding U.S. federal holidays). Issues reported after hours are picked up first thing the next business day, production-down issues first. We do not offer after-hours or weekend coverage.
If an issue can’t be fixed quickly, you get a written plan with a target date within 48 hours.
Book time directly on our calendar. Your first call is with someone who can understand technical issues. You'll have one named person working your issue, and you can reach them directly during support hours.
$200 per hour, billed in 15-minute increments. You know the cost before you call.
First response within 2 business hours, Monday to Friday, 8 AM to 8 PM ET. It's in the table above, not in a sales deck.
Production issues get a Cleo-trained person during support hours, not a ticket number.
We'll tell you what you need, not what we can sell you.
No retainer, no contract. Month to month.
We document your setup and train your people, so you're never dependent on one person again, including us.
Cleo EDI consulting is outside expert help to implement, support, upgrade or fix Cleo software, including Cleo Integration Cloud, Cleo Clarify, Harmony, VLTrader and LexiCom. EDI Support LLC provides Cleo consulting for implementation, trading partner onboarding, troubleshooting, upgrades and ongoing managed support.
Cleo’s own Professional Services team and independent consulting firms both provide Cleo help. EDI Support LLC is an independent firm that supports Cleo Integration Cloud, Clarify, Harmony, VLTrader and LexiCom, including Clarify 4.x after Cleo’s October 31, 2026 end of support.
EDI Support LLC charges $200 per hour for Cleo EDI support, billed in 15-minute increments, so a small fix can cost as little as $50. Larger projects, such as a Clarify upgrade or a Cleo Integration Cloud implementation are billed hourly or get a fixed quote after a health check. For comparison, an in-house Cleo EDI hire averages about $117,000 a year before benefits (ZipRecruiter, September 2026).
The smallest charge is one 15-minute increment ($50). There is no retainer and no monthly minimum.
Yes. You can book 30 minutes directly on EDI Support LLC’s calendar with experts who would like to understand your current situation, needs and issues. There is no sales call; you talk to our team who can technically understand your issues.
EDI Support LLC provides Cleo support Monday to Friday, 8 AM to 8 PM ET (excluding U.S. federal holidays). Issues reported outside those hours are picked up first thing the next business day, production-down issues first.
No. EDI Support LLC does not offer 24/7, after-hours or weekend Cleo support. Our hours are Monday to Friday, 8 AM to 8 PM ET. If you report an issue after hours, we pick it up first thing the next business day, starting with production-down issues.
EDI Support LLC responds to production-down (P1) Cleo issues within 2 hours during support hours. At least one update every business day until it’s resolved when we find the cause, when the fix is in place, and when documents are flowing again. Support hours are Monday to Friday, 8 AM to 8 PM ET. If an issue can’t be fixed quickly, you get a written plan with a target date within 2 business days.
No. EDI Support LLC provides Cleo support à la carte, as you need it. There is no retainer and no contract; it is month to month.
Yes. EDI Support LLC implements Cleo Integration Cloud end to end: architecture, ERP connection, maps, trading partner onboarding, testing and go-live, followed by ongoing support.
Cleo Clarify 4.x support ends on October 31, 2026. Maintenance ended July 15, 2025, and the deadline to engage Cleo Professional Services for migration was April 15, 2026.
No. Clarify 4.x keeps running, but Cleo will no longer fix bugs, patch security issues or answer support tickets for it. EDI Support LLC continues to support Clarify 4.x after that date.
Cleo recommends upgrading to Clarify 6 or moving to Cleo Integration Cloud. Clarify 5.x is still available but not preferred. Upgrading to Clarify 6 isn’t an in-place update: you install Clarify 6 fresh, migrate your projects and runtime data into it, and retest with your trading partners. Moving to Cleo Integration Cloud means rebuilding your setup in Cleo’s cloud platform and retesting. If you need more time, you can stay on Clarify 4.x with EDI Support LLC’s support while you plan, or move to another platform such as Boomi. A free consultation helps you compare the options. Source: Clarify 6 Upgrade and Migration Guides.
Yes, if you’re on version 4.x or earlier. EBI (EXTOL Business Integrator) is the earlier name for Cleo Clarify. EDI Support LLC supports EBI and Clarify 4.x after October 31, 2026.
No retirement has been announced. Cleo has not published an end-of-life date for Harmony, VLTrader or LexiCom. EDI Support LLC supports all three, including patching, certificates and connections.
Yes. Independent Cleo consultants like EDI Support LLC support Cleo environments directly: fixing maps, onboarding partners, managing certificates and resolving errors. You keep your Cleo license; we work in your environment.
Cleo Professional Services is the vendor’s own team, usually engaged for scoped projects. An independent Cleo consultant such as EDI Support LLC also handles ongoing support, daily monitoring and staffing gaps, billed by the hour. Cleo will not support Clarify 4.x after October 31, 2026; independent consultants can.
Yes. EDI Support LLC takes over the environment, documents how it works and keeps documents flowing while you decide whether to rehire or whether a fractional Cleo EDI manager covers what you need. Example: 20 hours a month at $200/hour is $4,000.
Yes. EDI Support LLC connects Cleo to ERPs including NetSuite, SAP, Acumatica, Microsoft Dynamics 365 as well as WMS and TMS systems.